YOUR HOMEBUYER’S PLAN

A clear plan. Clear terms.

£79 once. No recurring subscription. A 14-day money-back promise.

Provided by The Homebuyer Coach Limited, 2 Telegraph Wharf, Plymouth, PL1 3RD. Contact: info@thehomebuyercoach.co.uk.

What you’re buying

Your personal online dashboard includes a questionnaire, budget and deposit tools, homebuying and credit-report guides, local property-price information where available, and a homebuyer journal with a printable copy. Your answers are reviewed to prepare practical next steps and illustrative buying options where suitable.

Buying options appear only after adviser review and approval. The Plan is guidance, not a mortgage recommendation, mortgage offer or agreement in principle. A purchase does not guarantee that you can borrow or buy a particular property. If your circumstances need a more detailed discussion, we’ll explain that and offer a route to an initial appointment.

Your account and review

After checkout, create or sign in to your Homebuyer Coach account using the same email address, and complete any email verification. Access is linked to your confirmed purchase. You can save an unfinished questionnaire and return to it.

We aim to respond within 24 hours of receiving your completed questionnaire, Monday to Friday. This is a target, not a guaranteed completion time. If we need more information, we’ll tell you. Updated answers may require a fresh review before revised buying options can be released.

There is no recurring subscription or scheduled access expiry. Review requests are handled individually; the service does not promise instant reviews. We’ll discuss your next steps if your circumstances need more detailed support.

Our 14-day money-back promise

If the Plan isn’t right for you, email info@thehomebuyercoach.co.uk within 14 days of purchase. Include your order number or checkout email and ask for a refund. You don’t need to give a reason.

We’ll refund the full price you paid for the Plan, even if you’ve opened the dashboard, downloaded the included guides or received a review. We’ll arrange the refund to your original payment method within 14 days of your request. Your Plan access and unused Plan benefits end when the refund is processed. This promise is in addition to your statutory rights; it does not restrict rights relating to a faulty or misdescribed service.

Starting now and cancelling

When you activate your Plan, you ask us to provide access immediately. When you submit your questionnaire for review, you ask us to begin that review. Our full 14-day money-back promise still applies; we do not deduct a charge for use during that period.

You can cancel by email or by writing to our address above. You can use this wording, but do not have to: “I give notice that I cancel my Homebuyer’s Plan purchase. Ordered on: [date]. Order number: [number]. Name: [name]. Checkout email: [email]. Address: [address]. Date: [date].” Add your signature if sending it on paper.

Your £100 broker fee discount

Your purchase includes £100 off a future Mortgage HQ broker fee. Tell the adviser that you have the Homebuyer’s Plan before agreeing the fee so they can confirm the discount and remaining amount. It is not cashback and does not reduce lender fees, legal fees or other purchase costs. Mortgage advice and applications are separate from the Plan.

Your information and support

Please provide accurate information and tell us when your circumstances change. Figures depend on the information provided and the assumptions shown. You are responsible for keeping your login private. For access problems, corrections or complaints, contact info@thehomebuyercoach.co.uk.

The Plan is provided by The Homebuyer Coach Limited. These purchase terms should be read with our privacy policy and website terms. Your statutory consumer rights are unaffected.