Who is responsible
The Homebuyer Coach Limited, 2 Telegraph Wharf, Plymouth, PL1 3RD is responsible for the personal information used to provide this website and the Homebuyer’s Plan. Contact info@thehomebuyercoach.co.uk about privacy, your account or your rights. Updated 11 November 2026.
Information we use
We collect the details you give us in enquiries, orders, your account, questionnaire and journal. Depending on what you use, this includes contact details, household and dependant information, employment, income, deductions, debts, savings, credit-history answers and property preferences. We also keep your review requests, adviser review records, account activity needed to operate the service, and order/payment status. Payment providers handle card details; do not send passwords, bank details or unnecessary sensitive documents in messages.
Why we use it
We use your information to answer requests, fulfil purchases, match a verified account to its purchase, save your work, prepare your Plan, review illustrations and provide support. Our basis is performance of our contract with you, or steps you ask us to take before a contract. We use necessary security and audit records for our legitimate interests in protecting accounts, preventing fraud and handling disputes, and retain records where required by law. Without required account or questionnaire information we may be unable to provide access or complete a review.
Your choices and marketing
Optional marketing is separate from purchasing or using the Plan. Where you opt in, we use consent to send tips and offers. You can withdraw consent or unsubscribe at any time without losing paid access. Service emails, such as purchase, security and review messages, are not marketing. You can object to direct marketing at any time and to processing based on our legitimate interests.
Who receives information
Wix provides website hosting, accounts, storage, forms, checkout and email services; payment providers process payments. Authorised advisers can access the case information needed for reviews. Mortgage HQ Ltd and its network, New Leaf Distribution Ltd, may receive relevant information when you request mortgage support or a review involving their advisers. Affordability work may use Mortgage Broker Tools and relevant lender calculators. We use only the information necessary for that work. Separate mortgage advice and applications are subject to the broker’s own privacy information. Other customers cannot access your case.
Your figures and decisions
Tools use your answers and stated assumptions to produce illustrations. An adviser must review and approve personalised buying options before they appear on your dashboard. The Plan does not make a lending decision or guarantee a mortgage. Lenders make their own checks and decisions. You can ask us to explain or correct information used in your Plan.
Storage and international providers
Our service uses providers that may process information outside the UK. Applicable safeguards depend on the provider and destination, including UK adequacy arrangements or approved contractual safeguards where required. Contact us for information about the relevant providers and safeguards. Access is restricted to authorised users; recovery copies and audit records support security and continuity.
How long we keep information
We retain account, Plan and journal information while needed to provide your service. When access ends or you ask for deletion, we assess what can be removed and what is still needed for outstanding reviews, complaints, legal claims, accounting or other legal duties. Review and transaction records may need to be kept longer than day-to-day account content. Recovery copies expire through the backup cycle. Contact us for the retention criteria applicable to your record; closing an account does not necessarily remove records we must lawfully retain.
Your rights and complaints
Subject to applicable conditions, you can request access, correction, deletion, restriction or a portable copy of your information, withdraw consent, or object to processing. Contact info@thehomebuyercoach.co.uk; we may need to verify your identity. You can complain to the Information Commissioner’s Office at ico.org.uk/make-a-complaint. We welcome the opportunity to resolve concerns directly first.
Other people and external services
If you give information about a joint buyer, tell them about this notice and make sure you are entitled to share it. Only provide the dependant information requested. Links to booking, credit-report, social-media or other services take you to providers with their own privacy notices. A Checkmyfile report is optional and you do not need to send us the report to use the Plan.